Last updated January 9th, 2024
Complaint Resolution Process
At Tractor Ventures Pty Ltd, we are committed to helping you and doing what’s right.
We care about what you think and welcome your compliments, suggestions, and complaints.
If you are dissatisfied with us, a service, product, staff, or the handling of a complaint, and you need a response or resolution, then you have a complaint.
How to lodge a complaint
You can let us know about your dissatisfaction with us, our staff, service, product, or our complaints handling process in whichever way is best for you:
You can also use these contact methods if you would like further information about our complaints handling process.
Information we need
If your feedback is about a complaint, we will ask for certain information from you, including:
When to expect a response
We work proactively to investigate and resolve complaints as quickly as practicable, and many complaints can be resolved within days or on the spot.
Where a complaint cannot be resolved immediately, we will:
The person responsible for dealing with your complaint will commence their investigation and:
Where your response cannot be resolved within 30 days, we will be in contact with you.
If you are still unhappy
If you are not satisfied with our we handle your complaint, you can contact our Australian Financial Services Licensee Boutique Capital Pty Ltd by: